Start and end an emergency

You can start an emergency to notify employees and visitors. Once the emergency is over or all participants have evacuated, you can end the emergency.

Start an emergency

You can start an emergency from the EmergencyOS platform, the EmergencyOS app, or your onsite iPad.

EmergencyOS platform

1. From the left sidebar in EmergencyOS, click Dashboard.
2. In the top-right corner, click Start Emergency.
3. From the Site drop-down menu, select the site where the emergency is occurring.
4. From the Select Profile drop-down menu, select the emergency profile that matches the emergency.
5. If you do not want participants that are included in the emergency profile to be notified of the emergency, turn off Send Notifications.
6. (Optional) To include extra details about the emergency, enter a message in Add Start Message Email. 
7. Click Start Emergency.

EmergencyOS app

To use the EmergencyOS app, you must be on the Corporate tier.

1. Open the EmergencyOS app, and tap Start Emergency.
2. From the Site drop-down menu, select the site where the emergency is occurring.
3. From the Select Profile drop-down menu, select the emergency profile that matches the emergency.
4. If you do not want participants that are included in the emergency profile to be notified of the emergency, turn off Send Notifications.
5. (Optional) To include extra details specific to the emergency, add a message in Add Start Message Email.
6. Tap Start Emergency.

Onsite iPad

Make sure the option to start emergencies from your onsite iPad is turned on. For more information, see Allow emergency triggers from your iPad.

1. On the iPad, tap and hold the VisitorOS text in the bottom-left or bottom-right corner of the Welcome screen.
2. Enter the emergency PIN code. 
3. From the Emergency Profile drop-down menu, select the emergency profile that is specific to the emergency that is occurring.
4. (Optional) To include extra details specific to the emergency, add a message in Add Start Message Email.
5. Tap Start.

End an emergency

Once the emergency is over or all participants have evacuated, you can end the emergency through the EmergencyOS platform, the EmergencyOS app, or your onsite iPad.

EmergencyOS platform

1. From anywhere in EmergencyOS, click the Active Incidents icon in the top bar.
2. If multiple emergencies are active, make sure you are viewing the correct site by selecting the site name from the tabs at the top of the screen.
3. Click Finish Evacuation.
4. In the confirmation modal, click Confirm.

EmergencyOS app

1. Open the EmergencyOS app, tap the arrow icon at the bottom of the screen, then tap End Active Incident.
2. On the confirmation modal, tap Confirm.

Onsite iPad

1. On the iPad, tap Finish Evacuation.
2. Enter the 4-digit PIN.
3. On the confirmation modal, tap Confirm.