Set up mobile status requests

Mobile status requests allow Safety Officers and administrators to communicate directly with employees and visitors during an emergency.

About mobile status requests

When an emergency starts, all participants receive an SMS message with details about the emergency and the option to update their status in real time. Participants can respond with one of the following statuses:

• Evacuating: The participant is actively evacuating the site.
• Assistance required: The participant needs help evacuating and is requesting assistance. Security Officers or other designated personnel are notified and can message or call the participant directly to assist them.
• At Mustering Point: The participant has evacuated the site and is at the mustering point.
• Absent - Off Site: The participant is not at the site.

Set up your site in VisitorOS

For mobile status requests to work, employees must have a phone number in the address book, and your site must collect phone numbers from visitors when they sign in.

Add employee phone numbers to the address book

Update the details of employees who do not have their phone numbers in the Address Book.

Update employees one at a time

1. From the left side of VisitorOS, click Manage, then select Address Book.
2. Select the employee whose phone number you want to add or update.
3. In Mobile Number (for SMS Notifications), enter their phone number.
4. Click Save.

Update multiple employees at the same time

1. From the left side of VisitorOS, click Manage, then select Address Book.
2. In the upper-right corner of the screen, click the Export to CSV icon.
3. Open the CSV file and add each employee's phone number under the Primary Mobile Number column.
4. Upload the CSV file. For more information, see Bulk add Hosts.

Add the phone number data field for visitor sign-ins

1. From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
2. Select the site you want to change data field settings for.
3. Select the Personalization tab.
4. Under Data Fields, click Configure to open the settings panel.
5. Under New Data Field, open the drop-down menu and select Phone Number. The field is added to your data field list.
6. (Optional) If you want phone numbers to be mandatory during sign-in, do the following:
   • Next to the phone number data field, click the Edit icon.
   • Turn on Mandatory for Visitor Sign-In/Sign-Out, then click Save.
7. Click Save.

Turn on mobile status requests

You can turn on mobile status requests for individual emergency profiles.

1. From the left sidebar in EmergencyOS, click Manage, then select Emergency Profile.
2. Select the emergency profile where you want to enable mobile status requests, or add a new emergency profile.
3. Turn on Mobile - Status Request. If you do not see this option, make sure the emergency profile's response type is set to Roll Call.
4. (Optional) To customize the mobile status message, see Configure messages.
5. Click Save.