Description

ID Scanning is a paid add-on that is used to scan a valid ID card from a visitor that is signing into your iLobby system. Valid IDs include:

• Driver's License
• Health Card
• Passport
• Green Card

The scan is done using either the rear iPad camera on your kiosk, or an external scanner if you purchased one from iLobby.

NOTE: This feature is included when purchasing an Enterprise FacilityOS license.

Benefits of Using the ID Scanning Feature

There are three key benefits to using the ID Scanning feature:

• The name of the visitor that is captured from the ID cannot be edited, so you'll know that that it is the visitor's correct name from their ID.
• The ID Scanning feature can be configured to take a photo of both the front and the back of the visitor's ID, and save it to the visitor's record in the iLobby portal.
• ID Scanning can be made mandatory, so that visitors must use their ID to sign in.

Configuration

To configure the Pre-Registration feature, please take the following steps:

1. In the VisitorOS portal, navigate to Settings > Sites > Features > ID Scanning:
   
   
   
   
2. Enable/Disable the settings of your choosing:
   • ID Scanning is Mandatory: ID scanning cannot be skipped when the visitor iss prompted to scan their ID
   • Scanning Options, Barcode and Text: Prompts the visitor to take a photo of both sides of their ID for a full scan of it to be placed in their visitor record:
     
   • Scanning Options, Barcode Only: Will only scan the barcode on the back of the ID to gather the basic information on the ID (full name, date of birth, country, etc.)
   • Capture Information from the ID: Allows you to select which information you'd like to capture from the ID, while also allowing/disallowing the visitor to edit the scanned information once it is in the kiosk.
   • Limit to Specific Visitor Types: Allows you to restrict ID scanning to certain visitor types.

Usage

When the scan is starting, the visitor will be prompted to place their ID barcode in the frame of the iPad's rear camera:

The camera will scan the ID code and populate your name from your ID onto the "FIRST AND LAST NAME" data field in the kiosk app.
You can then go ahead and fill out the remaining requested data fields.

You have now successfully scanned a visitor ID!

Troubleshooting the ID Scanning Feature

For more information on how to troubleshoot the ID Scanning Feature, check out this article:

ID Scanning – iLobby Help Center