Verifying Bluetooth Connectivity
Check the Bluetooth logo in the top right of the printer screen and make sure it is solid, not flashing. If the Bluetooth logo is flashing, try the steps listed below.
Bluetooth Reconnect
On the iPad, Navigate to:
- Settings -> Bluetooth -> Click on the (i) next to the printer name.
- Click “Forget This Device”, then reconnect the device.
Check the Bluetooth logo in the top right of the printer screen again and make sure it is solid, not flashing.
Power cycle the printer
If reconnection fails:
- Turn the printer off by pressing the power button for 5 seconds.
- Wait 15 seconds and then turn the printer back on.
- Check the Bluetooth logo to see if the connection has returned.
Resetting the Printer to Factory Settings
If the above steps did not resolve the printer issue you are experiencing, please try a factory reset:
1. Press the Menu button on the printer
2. Using the [▲] and [▼] buttons, go to Administration. Press OK
3. Go to Reset → Factory Reset → Press Reset
4. Set up the date and time once the reset is completed
5. Press the Menu button again
6. Select Template Settings → Template Mode → Press Off
7. Select Bluetooth → Bluetooth (On/Off) → Select On
8. Select Bluetooth → Automatic Reconnection → Select On
9. Use the “Back” button to get back on the main date and time screen
10. Close the VisitorOS app, press the Settings App and go the Bluetooth tab
11. Connect the iPad to the device ‘QL-820NWB’
For technical issues please email support@facilityos.com