Set up Slack notifications in LogisticsOS

Hamzah Ahmad
Updated

You can set up Slack notifications in LogisticsOS to notify recipients about the status of their parcels.

Who can use this feature?

  • Users with the Account Administrator or Site Administrator role
  • Available as a paid add-on

Allow FacilityOS Assistant to access Slack

To set up Slack notifications in LogisticsOS, first allow FacilityOS Assistant to access your Slack workspace.

  1. Contact your Customer Success Manager or FacilityOS Support to request the integration link.
  2. Open the link.
  3. Use the drop-down menu to select the Slack workspace you want FacilityOS to access.
    slack_los_workspace.png
  4. Review the requested permissions, then click Allow.
  5. After granting FacilityOS access, check that FacilityOS Assistant appears under Apps in the Slack sidebar.
    FacilityOS_assistant_apps.png

Enable and customize Slack notifications

After you allow FacilityOS Assistant to access Slack, enable notifications for the parcel statuses you want recipients to receive updates about.

  1. From the left sidebar in LogisticsOS, select the Settings icon.
  2. In the Management side panel, click Email, then select Composition.
    composition.png
  3. Under Notification Template, select Slack.
    select_slack.png
  4. From the Status drop-down menu, select the parcel status you want to enable notifications for, then turn on Enable Slack Messaging.
  5. (Optional) Customize the message sent to recipients in the Message Template field. Use the Add Variable drop-down menu to include the following information:
    • Tracking Number: The tracking number of the parcel.
    • Carrier: The company responsible for transporting the parcel.
    • Status: The current status of the parcel.
    • Location: Where the parcel is currently being held.
  6. Click Save.
  7. Repeat steps 4 to 6 for each additional parcel status you want to enable notifications for.
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