Who this Guide is for: This guide is intended for hosts who are new to the iLobby VisitorOS portal.
Goal: The aim of this guide is to educate hosts on what they will be able to see when they are logged in to the iLobby portal, as well as the functions they can perform within VisitorOS
Additional Resources: In addition to this guide, iLobby offers training sessions once a week for hosts that are curious to learn more about our portal functionality within VisitorOS. If you wish to attend this session, you can register at your convenience using the following link:
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Logging in to the iLobby Portal
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If you have been added as a Host by an Administrator, you should receive a link to your email that will prompt you to create a new password for your iLobby account.
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Once you have created your new password, you can login at the iLobby homepage: Login – iLobby (goilobby.com)
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If you have NOT received an email with the link to rest your password, you will need to:
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Navigate to the iLobby homepage (linked above)
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Click “Help me Login!”
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Enter your email address and click “Send me Instructions”
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Follow the instructions send to your email to login to the iLobby portal
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Navigating to VisitorOS in iLobby
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Once you are successfully logged in to iLobby, you will be directed to FacilityOS
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To access VisitorOS, click on “Launch” under the VisitorOS module
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You will then be directed to our VisitorOS dashboard
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Functionality in VisitorOS
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The Dashboard
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This is where you’ll be able to see:
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Signed in Visitors
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Pending Sign-Ins
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Upcoming events (ex. Scheduled visitor) *This will be blank for now if you are new to iLobby
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On the dashboard, you will be able to:
- Search by visitor
- Filter the dashboard to display by: Site, Visitor and Host
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Invite Visitor: Click on the
button
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Visitors Tab
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From the dashboard, click on the Visitors tab
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This is where you’ll be able to see all visitors signed in under you, the host
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Examples of the information that will be displayed in this tab:
- Visitor Name
- Photo of the visitor (if you have configured your kiosk accordingly)
- Host the visitor is signed in under (Ex. Your name)
- Time the visitor signed in / out
- Visitors phone number / email address (if applicable)
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In the Visitors tab, you can:
- Search for a specific visitor
- Filter by specific date field (ex. Visitor Type, Visitor Name, etc.)
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Events Tab
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From the dashboard, click on the Events tab
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This is where you will be able to create new meetings for visitors
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To create a new event:
- Click on “New”
- Click on either of the two options:
New Event: Used when you need to create a new type of event for a future meeting (ensure all information is filled out – event name, location, etc)
Invite for a Meeting: Used when you are inviting one individual for a meeting (ensure all relevant information is filled out)
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In the Events tab, you can:
- Search for a specific Event
- Filter by specific date field (ex. Event Name, Start Date, etc.)
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My Profile
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As a host, you will be able to view your Profile by navigating to My Profile in the top-right hand drop-down menu. In this section, you will be able to:
- Set your preferred language (Ex. English)
- Set up Dual Factor Authentication (Switch this on if preferred)
- Personalize your Datetime format (Ex. English (United States)
- Change your password