Add the VisitorOS app to Microsoft Teams

With the VisitorOS app, hosts receive direct messages in Teams when a visitor chooses them during sign-in.

Add the VisitorOS app to Teams

1. Download the TeamsAppManifest.zip file from here.
2. Sign in to the Microsoft Teams admin center.
3. In the left sidebar, click Teams apps, then select Manage apps.
   
4. In the upper-right corner, click Actions, then select Upload an app.
   
5. In "Upload a custom app", click Upload.
6. Upload the "TeamsAppManifest.zip" file you downloaded in step 1.
7. In the left sidebar, click Teams apps, then select Setup policies.
   
8. If you want the VisitorOS app installed across your organization, in the "App setup policies" table, select Global (Org-wide default). Otherwise, select your own custom policy.
9. In the "Add installed apps" panel, search for VisitorOS and select the app.
10. Click Add.
    
11. Sign in to Teams.
12. Find the team you want to add the bot to, click the three horizontal dots icon, then select Manage team.
    
13. Click the Apps tab, then click Get more apps.
14. Under "Added by your org", locate "VisitorOS" and click Open.
15. Select the channel you want to add VisitorOS to, and click Go.
16. In "About this bot", click OK to confirm that you understand that the VisitorOS app only sends notifications and cannot read your chats.

17. In the channel, you will see a message that says "VisitorOS", click Post to finish adding the VisitorOS app to Teams. It can take up to 48 hours for changes to apply.

    Note:

    Notifications can be delayed due to your Teams policy settings. If hosts are not receiving direct messages, confirm that they are in the VisitorOS address book and that the team channel is correct.

    

Check whether the VisitorOS app is added to Teams

1. From the left sidebar in Teams, click the View more apps icon.
2. Search for VisitorOS, then select the app. If you do not see the app in your search results, it may not have been added to the correct channel.