Review completed pre-registrations

You can review pre-registrations submitted by guests and decide whether to approve or deny them for the event.

Review pre-registration

1. From the left sidebar in VisitorOS, click Events.
2. Select an event.
3. In the "Event Guests" panel, find a guest with the "Pre-registration Pending Approval" status.
   
4. Next to the guest, click the three vertical dots icon, then select Pre-registration details.
   

5. Review the guest’s Pre-registration Details and whether they completed their required tasks, such as signing or uploading documents.

   Note:

   To review uploaded documents, you must download them. Under "Legal Documents", select a file name to download the file.

6. Under "Approve or Deny Guest", select Approve or Deny.
7. In the Type in reason field, enter why you chose to approve or deny the guest. This is required if you chose to deny the guest.
8. Click Save.
   • If you selected Approve and pre-registration is mandatory for your site, the guest will receive their event QR code via email or SMS.

   • If you selected Deny and pre-registration is mandatory for your site, the guest will not receive their event QR code.

     Note:

     If pre-registration is NOT mandatory, guests will have a QR code that they can use to sign in, even if they are denied. When this happens, the Dashboard shows them as a denied visitor who signed in. To prevent this, your admin can turn on any of the following settings:

     • Turn on "Pre-Registration is Mandatory". For more information, see Change pre-registration settings.

     • Hosts or security officers can be required to approve all sign-ins when a QR code is scanned. Turn on approval required for "Pre-registered Visitors". For more information, see Change visitor approval settings.