You can review pre-registrations submitted by guests and decide whether to approve or deny them for the event.
| Required tier | Enterprise tier. Corporate and Enhanced tiers requires both the pre-registration and visitor approval add-ons. What is my tier? |
| Required role | Host or security officer. |
Review pre-registration
- From the left sidebar in VisitorOS, click Events.
- Select an event.
- In the "Event Guests" panel, find a guest with the "Pre-registration Pending Approval" status.
- Next to the guest, click the three vertical dots
icon, then select Pre-registration details.
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Review the guest’s Pre-registration Details and whether they completed their required tasks, such as signing or uploading documents.
Note:
To review uploaded documents, you must download them. Under "Legal Documents", select a file name to download the file.
- Under "Approve or Deny Guest", select Approve or Deny.
- In the Type in reason field, enter why you chose to approve or deny the guest. This is only required if you chose to deny the guest.
- Click Save.
- If you selected Approve and pre-registration is mandatory for your site, the guest will receive their event QR code via email or SMS.
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If you selected Deny and pre-registration is mandatory for your site, the guest will not receive their event QR code. To learn how to require pre-registration to be mandatory, see Change pre-registration settings.
Important:
If pre-registration is not mandatory, we recommend turning on the "Pre-registered Visitors" approval setting. This lets you approve or deny visitors from the VisitorOS dashboard when they use their QR code to sign in. To learn how to turn this setting on, see Change visitor approval settings.