Change returning visitors settings

Hamzah Ahmad

Updated June 09, 2026 15:42

Use the Returning Visitors settings to control how long a visitor’s badge, personal information, photo, and scanned ID remain valid between visits.

Who can use this feature?

Users with the Account Administrator or Site Administrator role, or any user with permission to manage Sites
Available on all tiers

Access returning visitors settings

From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
Select a site.
Click Features.
Under "Returning Visitors", click Configure to access its settings panel.

After you open the Returning Visitors settings panel, you can update the settings below.

Setting	Description
Badge Validity Period	Enter how long a returning visitor can use the same physical badge before a new badge is printed at their next sign-in.
Personal Info Validity Period	Enter how long a returning visitor’s personal information remains valid. Visitor information is only filled in from a guest's previous visit if Remember Last Entry for Returning Visitors is turned on. For more information, see Manage data fields.
Photo Validity Period	Enter how long a returning visitor’s photo remains valid.
Scanned ID Validity Period	Enter how long a returning visitor’s scanned ID remains valid (for sites that use ID scanning). After this period expires, the visitor must scan their ID again at their next visit.
Display "Returning Visitors" Sign-in Option	Turn on to let visitors select Returning Visitors on the kiosk. Returning visitors can still be recognized during pre-registration even if this setting is turned off.
Remember Last Visited Host	Turn on to automatically assign a returning visitor to the host from their last visit when signing in through the kiosk.
Remember Last Visitor Type	Turn on to automatically assign a returning visitor to the visitor type from their last visit when signing in through the kiosk.