Change visitor photo settings

You can choose whether visitors must take a photo during sign-in, and configure related photo options.

Change visitor photo settings

1. From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
   
2. Select a site.
3. Click Features.
4. If Visitor Photos is off, turn it on.
5. Under "Visitor Photos", click Configure.
   
6. Make any changes to the following settings:
   • Photo Capture is Optional: If turned on, visitors can skip taking a photo during sign-in.
   • Photos May be Retaken: If turned on, visitors can retake their photo.
   • Countdown Duration: The number of seconds before a photo is taken of the visitor.
   • Limit to Specific Visitor Types: The visitor types that will be asked to take a photo. If this setting is off, all visitor types will be asked to take a photo.
7. Click Save.

Troubleshoot upside down photos appearing in VisitorOS

If visitor photos appear upside down in the VisitorOS platform, follow the steps below to resolve the issue.

1. On the iPad, swipe down from the top-right corner of your screen to open the Control Center. If you cannot open the Control Center, disable Guided Access, then try again. For more information, see Pause or end a Guided Access session.
2. Tap the Rotation Lock button, so that it is off, then swipe up to close the Control Center.
3. Turn the iPad to its other side.
4. Open the Control Center again, and tap the Rotation Lock button so that it is on.