Manage the Address Book

Hamzah Ahmad

Updated April 21, 2026 18:23

You can edit, pin, deactivate, or delete Hosts in your Address Book.

Required tier	Corporate, Enhanced, or Enterprise tier. What is my tier?
Required permission	Manage address book. This permission is included by default for the Account Administrator and Site Administrator roles. What is my role?

Edit Host details

From the left sidebar in VisitorOS or FacilityOS, click Manage, then select Address Book.
Select the desired Host.
Make any changes to the Host.
In the upper-right corner, click Save.

You can pin a Host so they appear on the "Host selection" screen. This lets visitors select the Host without needing to search for them.

From the left sidebar in VisitorOS or FacilityOS, click Manage, then select Address Book.
Select the Host you want to pin.
In "Details", turn on Pin to 'Host selection' screen.
Click Save.

You can deactivate a Host in the address book to temporarily prevent them from being visited, and then activate them again when needed.

From the left sidebar in VisitorOS or FacilityOS, click Manage, then select Address Book.
Select the Host you want to update.
Next to their profile picture, turn off Active to deactivate them or turn it on to activate them as a Host.
In the upper-right corner, click Save.

From the left sidebar in VisitorOS or FacilityOS, click Manage, then select Address Book.
Use the search bar to find the Host by their name, email, or phone number.

Tip:

To narrow the results, click the Filter icon, and then apply your filters.
Next to the Host you want to delete, click the Delete icon.
Click Yes to confirm and delete.