Troubleshoot a document not appearing for your visitors

If your document does not appear when visitors sign in on the iPad or pre-register, check the document and site settings to ensure the document is configured correctly.

Check document settings

1. From the left sidebar in VisitorOS, click Manage, then select Documents.
   
2. Select the document that is not appearing for your visitors.
3. In Document Details, make sure the Active toggle is on.
   
4. In Configuration, review the following settings:
   • Assign Sites: Select only the sites the document is for.
   • Visitor Type: Select only the visitor types that should see the document.
   • Display Online for Pre-Registration: If the document should appear during pre-registration, turn this setting on.

   • Document Languages: Select only the languages the document should appear for.

     Important:

     The language selected for the document must also be enabled on the VisitorOS Kiosk app. For more information, see App Languages settings.

5. If you made any changes, click Save.
6. On the iPad, restart the VisitorOS Kiosk app. To learn how, see Quit and reopen an app on iPad.

Check site settings

In the site settings, make sure the Legal Documents and App Languages settings are configured correctly.

Legal Documents settings

1. From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
   
2. Select the site where the document is not appearing.
3. Select the Features tab.
4. Make sure Legal Documents is turned on, then click Configure to open the Legal Documents side panel.
   
5. Use the search bar to locate the document, then select it so that it and appears under Legal Documents.
   
6. If you made any changes, click Save.
7. On the iPad, restart the VisitorOS Kiosk app. To learn how, see Quit and reopen an app on iPad.

App Languages settings

1. From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
   
2. Select the site where the document is not appearing.
3. Select the Personalization tab.
4. Under App Languages, click Configure.
   
5. Select the same language set in document settings so it appears under Application Languages.
   
6. If you made any changes, click Save.
7. On the iPad, restart the VisitorOS Kiosk app. To learn how, see Quit and reopen an app on iPad.