Troubleshoot iPad is frozen or stuck on a black screen

If your iPad is frozen and the screen does not respond when you touch it, or it is stuck on a black screen, try a force restart to resolve the issue.

Force restart your iPad

For iPads without a Home button, follow the steps below:

1. Press and quickly release the volume up button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button until the Apple logo appears, then release it.
4. Wait for the iPad to finish restarting.

For iPads with a Home button, follow the steps below:

1. Press and hold the Top button and the Home button at the same time.
2. Continue holding the buttons until the Apple logo appears, then release both buttons.