If an employee is already added to the Address Book as a host but does not appear on the iPad during visitor sign-in, check that they are active and assigned to the correct site. If you want the host to appear as a suggested option on the host selection screen, make sure they are pinned.
Check that the host is assigned to the correct site and is active
The host must be active and assigned to the site where the visitor is signing in.
Important:
If your Address Book is integrated with an external system, make any changes in that system.
If you use Microsoft Entra ID, changes made in Microsoft Entra ID automatically sync to the Address Book at 8 AM ET.
- From the left sidebar in VisitorOS, click Manage, then select Address Book.
- Select the host who is not appearing on the iPad.
- Make sure the Active toggle under their name is turned on.
- From the Sites drop-down menu, make sure the site where the visitor is signing in is selected. You can only select sites that are assigned to your user account.
- Click Save if you made any changes.
- On the iPad, restart the VisitorOS Kiosk app. To learn how, see Quit and reopen an app on iPad.
Pin the host to the host selection screen
Adding a host to the Address Book does not automatically display them as a suggested host on the host selection screen. To display the host as a suggested option during sign-in, turn on the pin setting in their Address Book record.
- From the left sidebar in VisitorOS, click Manage, then select Address Book.
- Select the host you want to pin.
- In the Details tab, turn on Pin to 'Host selection' screen.
- Click Save.
- On the iPad, restart the VisitorOS Kiosk app. To learn how, see Quit and reopen an app on iPad.