Devices are iPads (kiosks) or virtual kiosks that are connected to your site for visitors to sign in with.
View the Devices page
The VisitorOS Devices page shows all devices for sites that you are assigned to. You can access the page from the left sidebar of VisitorOS by clicking Manage, then selecting Devices.
The devices page will list the following information:
-
Type: Displays an Apple
logo if the device is an iPad or cloud
logo if it is a virtual kiosk.
- Site: The site the device is assigned to.
- Status: Shows whether the device is online or offline.
- Device Name: Shows whether the device is an iPad or a virtual kiosk.
- Last seen: The time and date when the device was last online.
- Software: The model of the iPad and its iOS version. Also displayed is the VisitorOS app version number.
- Tags: Tags are keywords used to distinguish between devices used at the same site. For example, "Main Entrance" or "Reception".
Types of devices
You can add your iPad as a device or set up a virtual kiosk.
iPads
iPads are physical kiosks stationed at key entry points at your site. They are used to manage on-site visitors and to automate the visitor sign-in process.
When you receive your iPad from FacilityOS, it will already be added as a device in VisitorOS. If you purchased your own iPad or removed your iPad and want to add it back, see Add your iPad as a device in VisitorOS.
Virtual kiosks
Virtual kiosks provide a visitor management solution in areas where physical kiosks cannot be set up.
Visitors can sign in on their mobile device by scanning a QR code displayed at key entry points. After scanning the QR code, visitors are redirected to a web page where they can sign in.
Virtual kiosks do have a few limitations that you should be aware of:
- If ID scanning is enabled, visitors will be instructed to complete their sign in on an iPad.
- If badge printing is enabled, visitors will be instructed to complete their sign in on an iPad.
- A photo will not be taken automatically during the sign in process. Visitors must take their own photo or upload one from their mobile device instead.
- Pre-registration is not supported at this time.
To learn more about whether a virtual kiosk setup is right for you, reach out to your customer success representative or book a demo with our Sales team.
If your site has the virtual kiosk add-on, and you would like to learn how to set it up, see Set up a virtual kiosk.
Check if your device is offline
The Devices page allows you to check the status of your iPad to see whether it is offline and the last time it was online.
If your iPad is offline, it will continue to sign in visitors. Once it reconnects to the internet, your visitor records will automatically update.
If your iPad reconnects to the internet within 15 minutes, it will send notifications to your hosts about visitors who signed in while it was offline.
Send device offline notifications
You can set up notifications to alert appropriate users on your VisitorOS platform when a device goes offline. To learn how, see Set up offline device notifications.