The visitor record shows a historical list of visitors who signed in to your site. They include details the visitor entered during sign-in, event information, and screening results from watchlists.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required permission | Visitor reports. This permission is included by default for the account administrator, site administrator, and host roles. What is my role? |
View visitor records
The visitors you can view depend on your role. Account Administrators can see visitors for all sites. Site Administrators and users with a custom role can see visitors for their assigned sites. Hosts can only see visitors who have visited them.
Use these steps to view your visitor records in the VisitorOS web application on your desktop.
- From the left sidebar in VisitorOS, click Visitors.
-
The list of visitors you see depends on your role. Select a visitor to see more details about their visit, such as internal notes, watchlist screening results, completed documents, or quiz results.
Tip:
To find specific visitors, click the Filter
icon at the top right of the window and apply your filters.
Use these steps to view your visitor records in the VisitorOS Mobile App for iOS or Android.
Note:
The mobile app displays limited details about a visitor. We recommend viewing results on your desktop to see all details.
- Open the mobile app and tap Visitors.
-
The list of visitors you see depends on your role. Tap on a visitor to see more details about their visit.
Note:
If you believe you are not seeing the correct visitors list, you may need to change the work site you are viewing. To change sites, select the site name at the top of the screen and choose the correct one.
Customize the visitors table
You can choose how many visitors show on each page, rearrange the columns, and pick which columns appear in the Visitors table. These changes only apply to your account when you view the table on a desktop.
- From the left sidebar in VisitorOS, click Visitors.
- In the upper-right corner, click the Grid Settings
icon.
- In the "Grid Settings" panel, you can make the following changes:
- To change how many visitors appear on each page, from the Item Count drop-down menu, select a value.
- To reorder columns, drag a column header to a new position.
- To hide or show a column in the table, use the toggle to turn it on or off.
- Once you have made you changes, click Apply Settings to save.