Change the sign-in notification methods for a Host

You can edit a Host to choose whether sign-in notifications are delivered by email, SMS, or voice message.

Required tier Corporate, Enhanced, or Enterprise tier. What is my tier?
Required permission Manage Address Book. This permission is included by default for the Account Administrator and Site Administrator roles. What is my role?

Before you start

Check which sign-in notification methods are enabled for your site. The notification method you select for a Host will only work if it is enabled at the site level. For more information, see Set up sign-in notifications.

Change sign-in notification methods

  1. From the left sidebar in FacilityOS or VisitorOS, click Manage, then select Address Book.
    Screenshot showing the "Address Book" option highlighted.
  2. Select the Host whose sign-in notification methods you want to change.
  3. Under "Visitor Sign-in Notification Methods", select Email, SMS, or Voice to enable a notification method, or clear the checkbox to disable it.

    Important:

    For SMS and voice notifications, the Host must have a valid phone number entered in "Mobile Number".

    Screenshot showing the Visitor Sign-in Notification Methods highlighted.

  4. Click Save.
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