Change the sign-in notification methods for a Host

You can edit a Host to choose whether sign-in notifications are delivered by email, SMS, or voice message.

Who can use this feature?

  • Users with the Account Administrator or Site Administrator role, or any user with permission to manage the Address Book
  • Available on all tiers

Before you start

Check which sign-in notification methods are enabled for your site. The notification method you select for a Host will only work if it is enabled at the site level. For more information, see Set up sign-in notifications.

Change sign-in notification methods

  1. From the left sidebar in FacilityOS or VisitorOS, click Manage, then select Address Book.
    Screenshot showing the "Address Book" option highlighted.
  2. Select the Host whose sign-in notification methods you want to change.
  3. Under "Visitor Sign-in Notification Methods", select Email, SMS, or Voice to enable a notification method, or clear the checkbox to disable it.

    Important:

    For SMS and voice notifications, the Host must have a valid phone number entered in "Mobile Number".

    Screenshot showing the Visitor Sign-in Notification Methods highlighted.

  4. Click Save.
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