Advanced pre-registration allows guests to complete important information and documents before arriving on site.
How advanced pre-registration works
- The Host creates an event.
- When a guest is added to an event, they receive an email or SMS message with the event details and a secure link to pre-register.
- The guest follows the on-screen prompts to complete their pre-registration. After completing it, they receive a QR code.
- When the guest arrives on site, they scan the QR code at the iPad to complete their sign-in.
Enable advanced pre-registration
Advanced pre-registration is included by default for your site if you are on the VisitorOS Enhanced or Enterprise tier (What is my tier?).
If you are on the Corporate tier, you need to purchase the advanced pre-registration add-on. Contact your Customer Success Representative or the FacilityOS Sales team for more information.
To configure your pre-registration settings, see Change pre-registration settings.
Manage guest pre-registration invitations
Hosts can use the Event Guest list to view the status of pre-registration invitations. This allows them to see which guests have completed pre-registration, view pre-registration details, and resend invitations if the event changes.
- From the left sidebar in VisitorOS, click Events.
- Select an event.
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In the "Event Guests" section, next to a guest, click the three vertical dots
icon, then do any of the following:
- To view their status history, select Status History.
- If changes were made to the event and you would like to send a new invitation, select Resend Invitation.
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If the guest has submitted their pre-registration, you can also do the following:
- To view the information the guest provided, select Pre-registration details.
- To view any documents the guest accepted or signed during pre-registration, select Download Legal Documents.