How visitors sign in and out using their mobile device

If your site has touchless sign-in or a virtual kiosk set up, your visitors can use their mobile device to sign in and out. To know which sign-in features are supported between virtual kiosk and touchless sign-in, see Understand the differences between virtual kiosks and touchless sign-in.

How visitors sign in

1. The visitor opens their QR code scanner on their mobile device.
2. The visitor scans the QR code in the upper-right corner of the iPad screen. If your site uses a virtual kiosk, they scan the printed QR code instead.

3. On their mobile device, the visitor opens the link from the QR code.

   Note:

   We recommend that visitors open the link in Chrome or Safari.

4. If a language menu appears at the top of the sign-in screen, the visitor selects their preferred language.
   
5. The visitor taps I’m Arriving.
6. The visitor selects their visitor type.
7. On the Tell us about yourself screen, the visitor enters the required information and taps Next.
8. If prompted to add a photo, the visitor taps Add Photo to take a photo with their mobile device or choose one from their camera roll. They then tap Next.
9. On the Who are you visiting? screen, the visitor selects the person they are visiting or uses the search bar to find and select them.
10. If prompted to review documents or watch videos, the visitor follows the on-screen instructions. They then tap Accept to continue or Accept & Sign to sign and continue.
11. If prompted to add a document, the visitor uploads a photo or PDF of the document, then taps Next.
12. The visitor reviews their information and taps Finish.
13. The visitor then receives a QR code and takes one of the following actions based on how they are signing in:
    • Touchless sign-in: The visitor taps Start below the QR code on their mobile device, and uses the iPad to scan the QR code.
    • Virtual Kiosk: The visitor uses your 3D barcode scanner located at the entrance to scan the QR code.

How visitors sign out

1. The visitor opens QR code scanner on their mobile device.
2. The visitor scans the QR code in the upper-right corner of the iPad screen. If your site uses a virtual kiosk, they scan the printed QR code instead.
   
3. On their mobile device, the visitor opens the link from the QR code.
4. The visitor taps I'm Leaving.
5. The visitor uses the search bar to find their name, then selects their name to sign out.