Visitors can sign in on their mobile device in two ways: Virtual kiosk or Touchless sign-in. This article explains the difference between them and what features each one supports.
Who can use this feature?
Differences between virtual kiosks and touchless sign-in
Virtual kiosks let visitors sign in on their own mobile device without using a physical kiosk (iPad). Visitors scan a printed QR code at your site to open the sign-in page in their browser. This allows visitors to sign in at an entrance where a physical kiosk cannot be installed. However, virtual kiosks do not support all the sign-in features available on a physical kiosk.
Touchless sign-in works alongside a physical kiosk to provide a more complete sign-in experience than a virtual kiosk. Visitors use their mobile device to scan the QR code displayed on the kiosk and open the sign-in page in their browser. The QR code refreshes every 15 minutes for security. After completing the steps on their mobile device, they receive a QR code to scan at the physical kiosk, where they complete any remaining sign-in requirements. This allows multiple visitors to complete part of the sign-in process at the same time, helping them sign in faster.
Compare features
The table below compares the features available for virtual kiosks and touchless sign-in.
| Feature | Virtual kiosk | Touchless sign-in |
| Visitor sign-out | Supported | Supported |
| View and sign documents | Supported | Supported |
| Complete quizzes | Supported | Supported |
| Watchlist screening | Supported | Supported |
| Visitor approval | Supported | Supported |
| Returning visitors | Supported: If returning visitors is enabled on a virtual kiosk, visitors must sign in with their email address instead of their name. Enabling this feature also means that visitors must use their email address to sign in on all physical kiosks at your site. | Supported |
| Host notifications | Supported | Supported |
| Badge printing | Supported: For badge printing, a virtual kiosk requires your site to have at least one physical kiosk. | Supported |
| Upload visitor photo | Supported | Supported |
| Capture visitor photo from camera | Not supported | Supported: The visitor's photo will be captured using the front-facing camera on the physical kiosk. |
| ID scanning and validation | Not supported | Supported: The visitor's ID is scanned using the back-facing camera on the physical kiosk. |
| Pre-registration | Not supported | Supported |