How walk-in visitors sign in on the iPad

Hamzah Ahmad

Updated November 13, 2026 20:37

When your visitors arrive at your site for a walk-in visit for the first time, they need to sign in as new visitors.

How new visitors sign in

The visitor taps the iPad screen to start.
If language options appear, the visitor selects their preferred language in the upper-left corner of the screen.
The visitor taps New Sign In.
The visitor selects their visitor type.
If prompted, the visitor scans their government-issued ID by holding the card with its barcode visible to the iPad camera.
On the Tell us about yourself screen, the visitor enters their information. They then tap the right arrow button in the upper-right corner.
If a photo is required, the visitor positions their face in view of the iPad camera. The iPad takes their photo automatically.
The visitor reviews their photo and taps Proceed.
The visitor uses the search bar to find the person they are visiting, then selects that person's name. If the person's name does not appear in the search results, the visitor taps Host Not Found, then they enter the person's name and continue.

Tip:

You can pin hosts so they automatically appear for visitors to select during sign-in. To learn how to pin a host, see Pin an employee as a host.
If prompted to review documents or watch videos, the visitor follows the on-screen instructions. They then tap Accept to continue or Accept & Sign to sign and continue.
The visitor reviews their information and makes changes if needed. For more information, see Review and change visitor sign-in information.
The visitor taps Looks good, sign me in.

Before completing sign-in, your visitors can review their information and make the following changes:

To select a different person to visit, the visitor taps No, I am looking for someone else in the upper-left corner of the screen.
If photo retakes are allowed, the visitor taps Retake on their photo to take a new one.
To change their visitor type, the visitor selects the current visitor type in the I am field.
To change their personal information, the visitor selects their name.