Turn on ID scanning and choose which information is captured when an ID is scanned.
| Required tier | Enterprise tier. Corporate and Enhanced tier require the ID Scanning add-on. What is my tier? |
| Required permission | Site configuration. This permission is included by default for account administrator and site administrator roles. What is my role? |
Configure ID scanning settings
- From the left sidebar in VisitorOS, click the Settings
icon, then select Sites.
- Select a site.
- Click Features.
- If ID Scanning is off, turn it on.
- Under "ID Scanning", click Configure.
- If you do not want visitors to skip ID scanning, turn on ID Scanning is Mandatory.
-
Under "Scanning Options", select how IDs are scanned:
- If you want to capture information from the barcode and the printed text on the ID, turn on Barcode and Text.
- If you want to capture information from the barcode only, turn on Barcode Only.
Note:
The information extracted from the barcode varies by region and by ID type.
- Optionally, if you turned on Barcode and Text and you want to save an ID photo in visitor records, turn on Save a Photo of the ID.
- Under "Capture Information from the ID", turn on the fields you want to capture: First and Last Name, Date of Birth, or Country.
- Optionally, if you turned on any field under "Capture Information from the ID", choose whether visitors can edit the captured information.
-
Under Limit to Specific Visitor Types, select which visitor types are asked to scan an ID.
Note:
To edit visitor types, see Manage visitor types.
- Click Save.
Troubleshoot ID card not scanning
If the kiosk cannot read the ID card or freezes during the scanning process, use the troubleshooting options below to resolve the issue.
- Ensure that the ID card does not have dirt, smudges, or scratches on the barcode.
- Power off the iPad and then turn it on. For more information, see Apple's article Turn iPad on or off.
- Reset the network settings. For more information, see Reset network settings on your kiosk.