Change ID scanning settings

Turn on ID scanning and choose which information is captured when an ID is scanned.

Configure ID scanning settings

1. From the left sidebar in VisitorOS, click the Settings icon, then select Sites.
   
2. Select the site you want to configure ID scanning for.
3. Select the Features tab.
4. Turn on ID Scanning, or if it is already on, click Configure to open its settings panel.
   
5. If you do not want visitors to skip ID scanning, turn on ID Scanning is Mandatory.
6. Under Scanning Options, select how IDs are scanned:
   • If you want to capture information from the barcode and the printed text on the ID, turn on Barcode and Text.
   • If you want to capture information from the barcode only, turn on Barcode Only. Information extracted from the barcode varies by region and by ID type.
7. (Optional) If you turned on Barcode and Text and you want to save an ID photo in visitor records, turn on Save a Photo of the ID.
8. Under Capture Information from the ID, turn on the fields you want to capture: First and Last Name, Date of Birth, or Country.
9. (Optional) If you turned on any field under Capture Information from the ID, choose whether visitors can edit the captured information.
10. Under Limit to Specific Visitor Types, select which visitor types are asked to scan an ID.
11. Click Save.

Troubleshoot ID card not scanning

If the iPad cannot read the ID card or freezes during the scanning process, use the troubleshooting options below to resolve the issue.

• Ensure that the ID card does not have dirt, smudges, or scratches on the barcode. 
• Power off the iPad and then turn it on. For more information, see Turn iPad on or off.
• Check your internet connection. For more information, see Troubleshoot internet connection issues on your iPad.