Review the pre-registrations submitted by guests and decide whether to approve or deny them for the event.
| Required tier | Enterprise tier. Corporate and Enhanced tiers requires both the pre-registration and visitor approval add-ons. What is my tier? |
| Required role | Host or security officer. |
Approve a guest's pre-registration
- From the left sidebar in VisitorOS, select Events.
- Select an event.
- In the Event Guests panel, find a guest with the Pre-registration Pending Approval status.
- For that guest, select the three vertical dots
icon.
- Select Pre-registration details.
-
Review the guest’s Pre-registration Details and whether they completed their required tasks, such as signing or uploading documents.
Note:
To review uploaded documents, you must download them. Under Legal Documents, select a file name to download the file.
- Under Approve or Deny Guest, select Approve or Deny.
- In Type in reason, enter why you chose to approve or deny the guest. This is only required if you chose to deny the guest.
- Select Save.
- If you selected Approve and pre-registration is required for your site, the guest will receive their event QR code via email or SMS.
-
If you select Deny and pre-registration is required for your site, the guest will not receive their event QR code.
Important:
If your site does NOT require pre-registration, denied guests may still sign in for the event. On the day of the event, the VisitorOS dashboard displays denied guests and the reason they were denied. If a denied guest signs in, follow your site’s regulations.