If you need to factory reset your iPad, you first need to obtain a new activation code. The code is used to reconnect your iPad to VisitorOS after you factory reset it.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required permission | Manage devices. This permission is included by default for the account administrator and site administrator roles. What is my role? |
Obtain a new activation code
- From the left sidebar in VisitorOS, click Manage, then select Devices.
- Select the iPad you want to reset.
- In "Device Settings", click Reset Device.
- To confirm, click Yes, reset it.
- Note down the activation code that is displayed, then click Ok.
- In "Device Settings", turn on Device is Active.
- Click Save.
Next steps
Once you have the activation code, you can factory reset your iPad and reconnect it to VisitorOS. For more information, see Factory reset your iPad.