You can factory reset your kiosk (iPad) to install the latest iOS updates from Apple, update the VisitorOS app to the latest version, or troubleshoot issues that require you to reset the iPad and reconnect it to VisitorOS.
Factory reset your iPad
Important:
Before you reset the iPad, make sure you have a new activation code so you can set it up after the factory reset. To get an activation code, contact the FacilityOS support team, or see Obtain a new activation code for your kiosk.
To factory reset your iPad, see Apple’s article How to factory reset your iPhone, iPad, or iPod touch.
Set up your iPad after factory reset
- After the factory reset is complete, follow the on-screen instructions to set your language and region.
- On the "Quick Start" screen, tap Set Up Without Another Device.
- Follow the on-screen instructions to connect to your Wi-Fi network.
- On the "Remote Management" screen, tap Enroll This iPad.
- On the "Location Services" screen, tap Enable Location Services.
- When iPad setup is complete, open the VisitorOS app.
- On the VisitorOS welcome screen, tap anywhere on the screen.
- Tap Use a code.
- To connect the iPad to your site, enter the activation code.
- If you use a printer via Bluetooth, pair the printer with your iPad. For more information, see Apple’s article Pair a Bluetooth accessory.
Next steps
After you reconnect the iPad, we recommend changing a few iPad settings to make sign-in easier for visitors. To learn which settings to change, see Recommended settings for your kiosk.