Issue an employee pass

Hamzah Ahmad

Updated June 10, 2026 21:38

You can directly email an employee pass to an employee from the address book, or export it as a PDF file and send it via your preferred file-sharing service.

Who can use this feature?

Users with the Account Administrator or Site Administrator role, or any user with permission to manage the Address Book
Available on the Enterprise tier or with the employee sign-in pass add-on

Before you start

Make sure the employee is added as a host in the address book. To learn how, see Add hosts to the address book.

Note:

After an employee has been added to the address book, they are automatically issued an employee pass which they can access from the VisitorOS mobile companion app to sign-in. For more information, see Sign in using the VisitorOS Mobile Companion app

Email an employee pass

From the left sidebar in VisitorOS, click Manage, then select Address Book.
Select the employee you want to email a pass to.
Click Credentials.
Click Email Pass.
To confirm, click Yes.

Export an employee pass

From the left sidebar in VisitorOS, click Manage, then select Address Book.
Select the employee whose employee pass you want to export.
Click Credentials.
Click Export to PDF.
The employee pass will open in a new tab. In the upper-right corner, click the Save icon.
Select a location on your device to export the employee pass to, then click Save.