Deactivate or activate a document in VisitorOS

You can deactivate a document to keep it saved on VisitorOS while preventing it from appearing during pre-registration or sign-in. You can then activate it when needed.

Who can use this feature?

  • Users with the Account Administrator or Site Administrator role, or any user with permission to manage Documents
  • Available on all tiers

Deactivate or activate a document

Important:

Your admin can override document activation settings at the site level. For more information, see Configure documents for your site in VisitorOS.

  1. From the left sidebar in VisitorOS, click Manage, then select Documents.
    Screenshot showing the "Documents" option highlighted.
  2. Select the document that you want to deactivate or activate.
  3. In "Document Details", turn off Active to deactivate the document, or turn on Active to activate it.
    Screenshot showing the Active toggle highlighted.
  4. Click Save.
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