Update the VisitorOS Kiosk app on your iPad

When a new version of the VisitorOS Kiosk app is available, you can update it through the in-app notification. If you purchased your own iPad, you can also update the app from the App Store.

Check VisitorOS Kiosk app version

You can check which version of the VisitorOS Kiosk app is installed on your iPad to ensure the latest features are available. The latest version of the VisitorOS Kiosk app is 26.4.1.

To follow the steps below, you must be an Account Administrator, or have permission to Manage Devices.

1. In the VisitorOS left sidebar, click Manage, then select Devices.
   
2. Select a device to check the version number of the VisitorOS app installed on it.
3. Find the version number next to VisitorOS App Version.
   

Update VisitorOS Kiosk from the in-app notification

1. On the Welcome screen of the app, review the notification that an update is available.

2. Confirm that you want to install the update.

   Note:

   If you accidentally dismissed the notification, try the following:

   • Restart the iPad and then open the VisitorOS app for it to appear again. To learn how, see Apple's article Restart your iPad.

   • Factory reset the iPad to automatically update the VisitorOS app. To learn how, see Factory reset your iPad.

   • Wait 24 hours for the notification to appear again.

   • Contact the FacilityOS support team for assistance.

Update VisitorOS Kiosk from the App Store

You must have access to the App Store on your iPad. If you received an iPad from FacilityOS, you will not have access to the App Store and must update VisitorOS from the in-app notification.

1. Open the App Store app on your iPad.
2. Tap the profile icon in the top-right corner.
3. Scroll down to Available Updates, then tap Update next to VisitorOS Kiosk.