You can update a visitor’s sign-in information to ensure their details are accurate.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required permission | Edit visitor records. This permission is included by default for the account administrator role. What is my role? |
Edit a visitor's record
If returning visitor settings are on, any edits to a visitor’s record will update the information that’s pre-filled the next time they sign in as a returning visitor. For more information, see Change returning visitors settings.
- From the left sidebar in VisitorOS, click Visitors.
- Use the search bar to find a visitor by their name or company.
Tip:
To narrow your search results, select the Filter
icon, then apply your filters.
- Next to the visitor you want to edit, click the three vertical dots
icon, then select Edit Visitor Details.
-
In the "Edit Visitor panel", update the available fields.
Note:
The information you can edit is based on your site's data fields. To learn how to change your data fields, see Manage data fields.
- Click Save.