You can set up sign-in notifications for your site so hosts know when their visitors arrive.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required role | You must be an account administrator with access to advanced settings. What is my role? |
Sign-in notifications
- From the left sidebar in VisitorOS, click the Settings
icon, then select Sites.
- Select the desired site.
- Click Notifications.
-
Under "Sign-In Notifications", click Configure.
Important:
If you do not see "Sign-In Notifications", you do not have access to advanced settings. To request access, contact your customer success representative or the FacilityOS support team.
-
Turn on the notification methods you want hosts to receive when their visitors sign in:
- Turn on Email for email notifications.
- Turn on SMS for text message notifications.
- Turn on Voice for voice message notifications.
Important:
To receive notifications, the host's address book entry must be set up with the same notification method. For more information, see Add hosts to the address book.
- Click Save.
Customize the SMS message
If you turn on "SMS", hosts receive the default message shown below when a visitor signs ins.
[VisitorFullName] is waiting for you @ [SiteName] Reception.To customize this message, edit the text field under "SMS". You can use the placeholders listed in the table.
| Placeholder | Description |
| [VisitorFullName] | Displays the visitor's full name. |
| [SiteName] | Displays the name of the site where the visitor signed in. |