You can sign in visitors who are not scheduled for an event by entering their information from the VisitorOS dashboard. The visitor then completes the remaining steps at the kiosk, such as reviewing documents, scanning an ID, or completing other required sign-in tasks.
| Required tier | Enterprise tier. Enhanced and Corporate tiers require the Arrival Assist add-on. What is my tier? |
| Required permission | Visitor sign-in and sign-out. This permission is included by default for Account Administrator and Site Administrator roles. What is my role? |
Arrival assist for walk-in visitors
- From the left sidebar in VisitorOS, click Dashboard.
- Click Sign-In Visitor.
- From the Site drop-down menu, select where the visitor is signing in.
- From the Visitor Type drop-down menu, select the type of visitor you are inviting.
- From the Host drop-down menu, select who the visitor is meeting.
- If the host should receive a notification, turn on Notify host.
- Complete the fields in "Visitor Information". The available fields depend on your organization’s configuration.
- Under "Arrival Assist", select one of the following options:
- Select Finish & Print badge to sign in the visitor and print their badge.
-
Select Transfer to Kiosk if the visitor must complete tasks at the kiosk (e.g., scan their ID or review documents).
Note:
The "Visitor Type" determines which documents guests review during sign-in.
- Under "Available Devices", select a kiosk.
- In the Notes (Internal) field, add any optional internal notes. These notes can be reviewed or edited during or after the visit.
- Click Sign-In.
Resend sign in to the kiosk
If the sign-in process is interrupted on the kiosk, you can resend it so the visitor can try again.
- From the left sidebar in VisitorOS, click Dashboard.
- Click the Pending Sign-Ins tab.
- Next to the visitor, click the Start session
icon.
- Select the kiosk the visitor will use to sign in.
- Click Resend.