You can choose whether visitors must take a photo during sign-in, and configure related photo options.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required permission | Site configuration. This permission is included by default for the account administrator and site administrator role. What is my role? |
Change visitor photo settings
- From the left sidebar in VisitorOS, click the Settings
icon, then select Sites.
- Select a site.
- Click Features.
- If Visitor Photos is off, turn it on.
- Under "Visitor Photos", click Configure.
- Make any of the following changes in "Visitor photo settings":
- Turn on Photo Capture is Optional to let visitors skip taking a photo during sign-in.
- Turn on Photos May be Retaken to let visitors retake their photo.
- In Countdown Duration, enter the number of seconds visitors have to prepare before the photo is taken automatically.
- Turn on Limit to Specific Visitor Types to select the visitor types that should be asked to take a photo. If this setting is off, all visitor types will be asked to take a photo.
- Click Save.
Troubleshoot upside down photos appearing in VisitorOS
If visitor photos appear upside down in the VisitorOS portal, follow the steps below to resolve the issue.
- On the kiosk (iPad), swipe down from the top-right corner of your screen to open the Control Center.
- Tap the Rotation Lock
button, so that it is on. For more information, see Apple's article Rotate the screen on your iPad.
- Swipe up from the bottom of the screen or tap the screen to close the Control Center menu.
- Open the VisitorOS app.