If your badges are not printing, you can try unpairing the printer from your kiosk (iPad), factory resetting the printer, and then pairing it again.
Note:
Before resetting the printer, see Troubleshoot badges not printing during sign-in for solutions to common issues that can prevent badges from printing.
Reset the printer
- With the badge roll inside the printer, press and hold the power
button to turn off the printer.
-
On the iPad, unpair the printer from Bluetooth. For more information, see Apple's article, Unpair a Bluetooth accessory.
Note:
In the iPad Bluetooth device list, the printer name starts with "QL-820NWB".
- Turn on the printer, then factory reset it. For more information, see Resetting data (QL-820NWB).
- On the printer, press Menu.
- Using the up [▲] and down [▼] buttons, highlight Bluetooth, then press OK.
- Highlight Bluetooth (On/Off), then press OK.
- Highlight ON, then press OK.
- On the iPad, pair the printer with Bluetooth. For more information, see Apple's article, Pair a Bluetooth accessory.
- Restart the VisitorOS app. For more information, see Apple's article, Quit and reopen an app on iPad.