If badges are not printing, the issue is usually caused by either your badge printing setup or specific sign-in flows that can prevent badges from printing.
Check your badge printing setup
Use the checklist below to confirm your badge printing setup is configured correctly. For details on any of the settings referenced, see Set up badge printing.
Confirm that you selected the correct "Connection Method" when configuring your badge printing settings and when connecting your printer to your kiosk.
If you are using Wi-Fi or ethernet, confirm that you included an IP address when configuring your badge printing settings and when connecting your printer to your kiosk.
In the "Badge Printing" settings, confirm that "Media Type" has the correct badge roll selected. To know which badge roll to use for your printer, see Types of badge rolls and paper.
Confirm that you are using a badge roll provided by FacilityOS. To learn how to purchase a badge roll, see Purchase items from the FacilityOS store.
In the "Badge Printing" settings, if you excluded visitor types from badge printing, confirm that you only selected visitor types that you DO NOT want badges printed for.
Sign-in flows that can affect badge printing
Your site may be configured not to print badges when certain conditions are met during sign-in. Use the information below to review sign-in flows that could be preventing badges from printing.
In "Visitor Approval" settings, if "Delay Badge Printing Until After Sign-In Approval" is selected, badges print only after visitors are approved. For more information, see Change visitor approval settings or Approve or deny visitor sign-ins.
By default, your watchlist will not print badges for denied visitors. If you would like badges printed for denied visitors, contact your customer success representative or the FacilityOS support team.
In "Returning Visitors Settings", if the "Badge Validity Period" is set to a specific number of days or hours, a badge prints only after that validity period has passed. To learn how to configure this setting, see Change returning visitor settings.
Additional resources
For Brother QL-820NWB printers connected via Bluetooth, you may also try resetting the printer. For more information, see Reset your Brother QL-820NWB printer.
For Epson C4000u printers, if you see a message displayed on the operational panel, see Epson's CW-C4000 Series User's Guide.