Factory reset your iPad

You can factory reset your iPad to install the latest iOS updates from Apple or troubleshoot issues that require you to reset your iPad.

Before you start

Before you reset your iPad, make sure you have a new activation code so you can set up your iPad after the factory reset. To get an activation code, contact the FacilityOS support team, or see Obtain a new activation code for your iPad.

Factory reset your iPad

1. On the iPad, quit the VisitorOS app. To learn how, see Quit and reopen an app on iPad.
2. Open the Settings app.
3. Tap General.
4. Tap Transfer or Reset iPad.
5. Tap Erase All Content and Settings.
6. Tap Continue.
7. Tap Erase iPad.

Set up your iPad after a factory reset

1. After the factory reset is complete, follow the on-screen instructions to set your language and region.
2. On the "Quick Start" screen, tap Set Up Without Another Device.
3. Follow the on-screen instructions to connect to your Wi-Fi network.
4. On the "Remote Management" screen, tap Enroll This iPad.
5. On the "Location Services" screen, tap Enable Location Services.
6. When iPad setup is complete, open the VisitorOS app.
7. On the VisitorOS welcome screen, tap anywhere on the screen.
8. Tap Use a code.
   
9. To connect your iPad to your site, enter the activation code.
10. If you use a printer via Bluetooth, pair the printer with your iPad. For more information, see Apple’s article Pair a Bluetooth accessory.

Turn on data roaming

If your iPad connects to the internet using a cellular network, turn on data roaming. This allows your iPad to use cellular data when you are outside your carrier’s network area.

1. On your iPad, open the Settings app.
2. Tap Cellular Data or Cellular depending on your iPad model.
3. Tap Cellular Data Options.
4. Turn on Data Roaming.

Next steps

After reconnecting your iPad, we recommend changing a few iPad settings to make sign-in easier for visitors. To learn which settings to change, see Recommended settings for your iPad.