Once you receive your FacilityOS box, use this article to verify that all items are included and learn how to set up your iPad for visitor sign-in.
What is in your FacilityOS box
Confirm that your FacilityOS box includes the following items:
- An iPad (kiosk) in an anti-theft case, with a white charging cable attached.
- Depending on your tier, you may receive a printer with its adapter and charging cable. The printer also comes with paper already loaded.
- An instruction card.
If any items are missing, contact your customer success representative or the FacilityOS support team.
iPad setup
- Place your iPad near a power outlet. The anti-theft case can be used to mount the iPad to a desk or wall.
- Plug the white cable attached to the iPad into a power outlet to turn it on.
- Connect the iPad to a Wi-Fi network. To learn how, see Apple's article Connect iPad to the internet.
Tip:
To prevent visitors from exiting the VisitorOS app, in your iPad settings, set up Guided Access. Then open the VisitorOS app and start a Guided Access session. To learn more about Guided Access, see Apple's article Lock iPad to one app with Guided Access.
Printer setup
If you received a Brother QL-820NWB or a QL1110NWB printer, you simply need to turn it on and it will automatically connect to your iPad via Bluetooth.
Note:
If you are using the Epson C4000u color printer, you will need to connect it to your network. To learn how, see Set up your Epson C4000u color printer.
- Connect the AC adapter to the AC power cord.
- Connect the AC adapter to the printer.
- Connect the AC power cord to a grounded AC power outlet.
- On the printer, press the power
button to turn it on.
Additional resources
- If you want to view our training resources or register for live office hours to ask questions, see VisitorOS training and live office hours.
- To learn how visitors can sign in, see Sign in as a new visitor.
- To sign in visitors through the VisitorOS portal, see Sign in new visitors from the dashboard.