We are pleased to announce the following new and improved features in our February 2026 release!
Pre-printing badges for event guests
| Required tier | Available for all customers on the Enhanced and Enterprise tiers, and as a paid add-on for customers on the Corporate tier. |
Hosts can now print event badges in advance, before guests arrive on site. This helps reduce kiosk bottlenecks and long lines at check-in by allowing badges to be prepared ahead of time for large, high-traffic events.
Key updates include:
- New Print Badges actions directly from the event guest list
- Ability to print badges for:
- Selected guests, or
- All guests currently shown on the guest list (based on filters or search results).
- Visual indicators showing which guests already have badges printed.
Important:
Pre-printing badges requires VisitorOS app version 26.1.1 or later. To learn how to update the app, see Update the VisitorOS app on your kiosk.
Key benefits
- Faster event check-in: Reduces congestion and wait times at kiosks.
- Smoother guest experience: Guests arrive to a ready badge instead of waiting in line.
- Better event flow: Front-desk teams can prepare in advance for high-volume arrivals.
- More control: Hosts decide exactly which guests’ badges to print and when.
Support articles
Learn how it works with our support article.
Pre-registration for returning visitors
| Required tier | Available to all VisitorOS customers. |
VisitorOS now recognizes returning visitors during pre-registration, so frequent visitors don’t have to repeat steps if their information and documents are still valid.
When a visitor is invited to an event through the portal, VisitorOS checks for a match against the visitor’s name using incremental search. When the event guest matches a prior visit at the site, VisitorOS reuses valid information, including legal documents, ID scans, photos, and badges, to streamline pre-registration and sign-in.
Note:
In this phase, returning visitor matching applies to portal-based event invitations only. Support for email and Outlook plugin invitations, and CSV imports will be added in a future release.
Key benefits
- Faster pre-registration: Returning visitors don’t need to re-enter information or re-submit documents that are still valid.
- Less friction for frequent visitors: Especially valuable for sites with mandatory pre-registration and a lot of documents or training videos to complete.
- Better event experience: Frequent visitors spend less time on paperwork and more time focused on the visit itself.
Support articles
Learn how it works with our support articles.
Updated invitation templates
| Required add-on | Available to all VisitorOS customers. |
VisitorOS invitation email templates have been updated to make pre-registration and touchless sign-in actions easier to find. The refreshed designs place clearer emphasis on pre-registration and touchless sign-in buttons, helping visitors understand what to do before arriving on site. The clearer call to action will also make it easier for visitors to complete pre-registration, driving higher pre-registration rates.