If you need to factory reset your kiosk (iPad), you will first need to obtain a new activation code. You will use this code to reconnect the kiosk to VisitorOS after the reset is complete.
| Required tier | Corporate, Enhanced, or Enterprise tier. What is my tier? |
| Required permission | Manage devices. This permission is included by default for the account administrator and site administrator role. What is my role? |
Obtain a new activation code
- From the left sidebar in VisitorOS, click Manage, then select Devices.
- Select the iPad you want to reset.
- In "Device Settings", click Reset Device.
- To confirm, click Yes, reset it.
- Copy the activation code that is displayed, then click Ok.
- In "Device Settings", turn on Device is Active.
- Click Save.
Next steps
Once you have the activation code, you can factory reset the kiosk and connect it back to VisitorOS. For more information, see Factory reset your kiosk.